To ensure a smooth and fair swapping process, please review our guidelines:
Condition Requirements
- No Damage: Controllers must not be smashed, cracked, or physically damaged beyond normal wear. Excessive damage may lead to a swap cancellation.
- Original Brands Only: We accept only genuine Xbox and PlayStation controllers — aftermarket or third-party controllers are not eligible.
- Complete Components: Controllers must include all parts — buttons, thumbsticks, internal components, and ports. Missing parts or pieces will disqualify the swap.
Send Back Your Controller
- Return controllers within 7 days of receiving the Swap Box.
- Use the prepaid return label included in the box.
- Controllers must meet condition requirements (see condition Requirements).
- Pack controllers securely to prevent damage during transit.
- Controllers sent late or outside the timeframe may be subject to charges.
Cancellation Policy
- If your controllers do not meet the above condition requirements, we reserve the right to cancel the swap.
- In such cases, you will be informed promptly, and the swap will not proceed until criteria are met.
By participating in our swap program, you agree to these conditions to ensure a fair experience for everyone.