At SwapStix, we’re confident in the quality of our controllers. That’s why we offer a 100% Free Swap-Out Guarantee for 60 days — so you can game without worries. Here’s what you get:
Free Swap Replacement
If your controller stops working for any reason during the guarantee period (as long as it’s not due to tampering or excessive damage), we will swap you out with a fully functional replacement — at no cost.
Simple & Stress-Free
No complicated claims or stress. Just contact us, and we’ll handle the rest. It’s a straightforward process to get you back in the game.
What’s Not Covered
- Wear and Tear: Excessive use, damage, or wear beyond normal gaming use.
- Tampering: Controllers that have been opened, modified, or altered in any way outside normal use.
Extend Your Coverage
For just $19.99, you can add an extra year of protection, extending your total coverage to 14 months. Enjoy peace of mind for longer — perfect for gamers who want complete confidence.
How to Use Your Guarantee
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Request a Swap-Out: Email us at support@swapstix.com with your order number and a brief description of the issue.
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Return Shipping: We’ll send you a prepaid return shipping label — at no cost to you.
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Receive Your Replacement: Once we receive and inspect your controller, we ship out a replacement controller immediately.
Enjoy peace of mind with our hassle-free 60-day guarantee. Swap, game, and keep playing!