Playstation 5 PS5 (GREY CAMOUFLAGE) DualSense Controller - Restored

DualSense® Wireless Controller – Immersive Features for Next-Level Gaming

• Design Framework – Designed to bring gaming worlds to life, the DualSense® wireless controller delivers advanced haptics, adaptive triggers, and intuitive controls for a deeply immersive experience.

Haptic Feedback – Feel Every Action

• Realistic Sensations – Dual actuators replace traditional rumble motors for precise, tactile feedback.
• Enhanced Immersion – Experience the impact of in-game actions, from subtle environmental textures to the powerful recoil of different weapons.

Adaptive Triggers – Dynamic Resistance for True-to-Life Control

• Responsive Tension – Feel the resistance change as you draw a bowstring, accelerate a vehicle, or fire a weapon.
• Enhanced Realism – Every action becomes more lifelike, creating deeper engagement in your gameplay.

Built-In Microphone & Headset Jack – Seamless Communication

• Instant Voice Chat – Talk with friends using the built-in microphone or connect a headset via the 3.5mm jack.
• Quick Mute Function – Easily toggle voice capture on and off with the dedicated mute button.

Create Button – Share Your Greatest Gaming Moments

• Record & Stream – Capture your best plays and broadcast them effortlessly.
• Next-Gen Sharing – An evolution of the SHARE button, the Create button offers expanded content creation options.

Enhanced PC Gaming – Deeper Immersion Beyond the Console

• Advanced Haptic & Trigger Support – Many PlayStation-published PC games now feature full DualSense® integration for more lifelike gameplay.

Built-In Battery – Play & Charge with USB-C

• Effortless Charging – Stay powered up with a USB Type-C® cable for extended gaming sessions.

Integrated Speaker – Next-Level In-Game Audio

• Enhanced Sound Effects – Select games utilize the built-in speaker for a more immersive audio experience.

Motion Sensor – Intuitive Motion Control

• Precision Tracking – The built-in accelerometer and gyroscope enable motion-based gameplay for supported titles.

Unleash the full power of PlayStation gaming with a controller that delivers unparalleled immersion, precision, and comfort.

Restoring Process – Ensure Quality Control
Properly refurbishing a controller requires thorough inspection, cleaning, and testing. We follow this step-by-step checklist to restore controllers to like-new condition with optimal performance and durability.

1. External Inspection – Assess for Damage

• Visual Inspection – Inspect the faceplate, back cover, and buttons for any significant physical damage.
• Button Functionality – Look for worn-out or sticky buttons and analog sticks that may need replacement.
• Port Integrity – Ensure the USB-C port is intact and free of debris.
• Trigger Responsiveness – Test adaptive triggers for responsiveness and signs of malfunction.

2. Internal Cleaning & Maintenance

• Safe Opening – Carefully open the controller using precision tools.
• Dust Removal – Use compressed air and a soft brush to clean out dust from the circuit board and internal components.
• Contact Cleaning – Wipe down button contacts, the D-pad, and the joystick sensors with isopropyl alcohol (90%+ recommended).
• Cable Checks – Ensure all cables are securely connected and free from wear.

3. Replace Worn or Faulty Components

• Analog Stick Replacement – If the analog sticks show drift, replace them with new OEM joysticks.
• Button Repairs – If buttons are unresponsive or sticky, install fresh conductive membranes.
• Trigger Fixes – If the triggers are loose, unresponsive, or broken, replace the internal springs or trigger motor assembly.
• Battery Testing – Test the internal battery capacity and replace it if charging issues are detected.

4. Reassemble & Exterior Restoration

• Reassembly Integrity – Ensure every screw and cable is properly in place.
• Finish Restoration – Use plastic-safe cleaner and microfiber cloths to restore the controller’s finish.
• Shell Replacement – Install a new shell if the original one is excessively scratched or damaged.

5. Performance Testing – Ensure Full Functionality

• Button Verification – Verify every button and the D-pad registers correctly.
• Calibration Check – Use a PC or console calibration tool to ensure smooth movement without drift.
• Vibration & Trigger Testing – Test vibration intensity and adaptive trigger resistance in a compatible game.
• Connection Tests – Connect via Bluetooth & USB-C to confirm stable pairing and charging.
• Audio Functionality – Plug in a headset to check audio output and test the built-in microphone.

6. Final Quality Check & Packaging

• Final Inspection – Ensure the controller is free from smudges, fingerprints, or defects.
• Firmware Update – Connect to a console to check and install the latest firmware.
• Protective Packaging – Wrap in protective material and include necessary accessories if applicable.

By following this comprehensive refurbishing checklist, we can restore controllers to top-tier condition, ensuring optimal performance, durability, and customer satisfaction.

Eligible Controllers

• Working or Broken – We accept both fully functional and non-working controllers.
• Major Brands Only – Only Xbox and PlayStation brand controllers are accepted.

Swap Limits by Upgrade Option

• Restored – Up to 2 controllers per swap.
• Players Upgrade – Up to 2 controllers per swap.
• Gamers Upgrade – Up to 3 controllers per swap.

Condition Requirements

• No Severe Damage – Controllers must not be smashed, cracked open, or physically destroyed.
• Authentic Brands Only – We do not accept aftermarket, generic, or third-party controllers. Only original Microsoft or Sony brand controllers are eligible.
• Complete Components – Controllers must include all buttons, thumbsticks, and internal parts (even if broken).

Swap Credit Value

• Credits Applied at Checkout – Swap credits are applied to your order at the time of checkout once your swap is approved.
• Fair Swap Values – We offer the highest possible credit amounts for your swaps, regardless of whether your controllers are working or broken.
• Use Toward Any Custom Controller – Apply your credits toward any upgraded or custom-built controller on our site.

How the Swap Box & Shipping Works

• Simple & Free Swapping – Swapping your controller is straightforward. We’ll send you a Swap Box with your new controller and a prepaid return shipping label for sending your swap back.

The Swap Box Includes

• Your new controller (restored or upgraded)
• A prepaid return shipping label
• Simple instructions for sending back your swap

Free & Fast Shipping

• Free Shipping Both Ways – No cost to send or return swaps.
• Ships Within 72 Hours – We process and ship all swaps within three business days.
• Tracking Information – You’ll receive tracking information for both your Swap Box and your return.

How to Return Your Swaps

• Pack Your Controllers – Put your old controller(s) in the Swap Box (up to three per swap).
• Attach Return Label – Stick the prepaid return label included in the box.
• Drop Off – Drop it off at any USPS, UPS, or FedEx location.
• Return Window – You have seven days to send your old controller back. If we don’t receive it, you may be charged.

120-Day Swap-Out Guarantee – Hassle Free Protection

• Quality Assurance – We stand behind the quality of our controllers, offering a 100% Free Swap-Out Guarantee for 120 days. Game with confidence knowing your controller is covered.

Swap-Out Agreement – Worry Free Replacements

• Free Replacement – If your controller stops working for any reason, we’ll replace it with a free swap-out.
• Simple Process – No complicated claims—just a simple exchange for a fully functional replacement.

What’s Not Covered

• Wear and Tear – Excessive wear and tear or damage beyond normal use.
• Tampering – Controllers that have been opened, tampered with, or altered in any way.

Added Coverage

• Extended Guarantee – For $19.99, you can extend the free four-month guarantee for an extra year, totaling 16 months of coverage.

How to Use Your Guarantee

• Request a Swap-Out – Email info@swapstix.com to request a swap-out.
• Return Shipping – We’ll send you a return shipping label at no cost.
• Replacement Process – Once received and inspected, we’ll send you a replacement controller right away.

Enjoy peace of mind with our 120-day hassle free guarantee!

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Swap Policy Rules for Controller Swaps

Condition Requirements

• No Damage – Controllers must not be smashed or physically damaged.
• Original Brands Only – Aftermarket brands are not acceptable for swaps.
• Complete Components – No missing parts or pieces are allowed.

Cancellation Policy

• Insufficient Condition – If we deem the swap to be insufficient based on the above criteria, the swap may be canceled.